The Floor Manager is a full-time role, responsible for overseeing all front-of-house (FOH) operations in conjunction with the back-of-house (BOH) in the bar during opening, mid and closing shifts. Key responsibilities include managing the guest experience to ensure that it is always up to par, overseeing the quality of service and supervising the overall bar flow and experience on a shift-by-shift basis.
Being present on the floor, walking the space, checking in on private and public events, reinforcing right practices and making sure staff has the necessary support to meet their responsibilities is a large part of this job, as is making sure customers are getting good service, through product and event education, staff accessibility and general hospitality.
Essential Duties and Responsibilities include but are not limited to:
- Oversee and assist with pre-shift set up of all open spaces. Make sure floor staff has information they need and help them meet expectations for upcoming service - Distribute register banks - Maintain and adjust atmosphere at open and throughout shift (select playlists & volume, lighting, etc.) - Display promotional materials for daily and ongoing events - Make sure pre-shift meeting is held on time - Aid in disseminating pertinent information regarding day-of happenings and upcoming events - Maintain DoH standards and related SOPs - Oversee regular service and make sure procedures and protocols are being followed - Observe staff and customers to ensure the safe service of alcohol - Assist with the set-up and breakdown of reservations, public and private events on an as-needed basis - When on the floor adjust and optimize guest experience to ensure all visitors are having a great time - Count cash drops and register banks as employees are cut and coming off the floor - Oversee and maintain specific protocols for closing event space, coffee shop, yard and main bar - Move throughout space with an eye toward informing and assisting our clientele, maintaining general cleanliness, and aiding staff in the execution of their duties as necessary